Hours: Monday - Friday 7am to 7pm
Collection of Personal Information
Fort Bend Grand Parkway may require customers to provide certain personal information in order to complete a specific transaction online. The information is required in order to provide the customer with specific services. The customer may choose not to provide information. However, if a customer chooses not to provide information, Fort Bend Grand Parkway will not be able to complete the transaction or provide services. The customer will have to complete their transaction either in person or by mail.
We will also ask customers for demographic information, including but not limited to, zip code and income level.
Visitors Rights and Choices
Visitors have the right to restrict the sharing of personal information to Fort Bend Grand Parkway and/or its third party service provider. Unless the customer asks Fort Bend Grand Parkway not to, Fort Bend Grand Parkway and/or our third party service provider may contact the customer via email or phone in the future to inform them of such things as new products or services, promotions or changes to this Privacy Statement. Customers may make the privacy choice at any time and will remain unchanged until the customer chooses otherwise. Customers may exercise that choice by contacting Fort Bend Grand Parkway and/or our third party service provider by phone, email or online.
Use of Personal Information
Fort Bend Grand Parkway collects and uses personal information to enhance our operation and improve its web site and offered services. These uses may include providing customers with more effective customer service and performing research and analysis aimed at improving products, services and technologies. The personal information is also used to provide customers with reminder notices, billing information, technical information and announcements.
Sharing of Personal Information
Fort Bend Grand Parkway may disclose personal information to third-party service providers to facilitate in the course of doing business (i.e., DMV, law enforcement, municipal courts or collection agencies); otherwise it will not be disclosed, except by law or ordered by a court. Fort Bend Grand Parkway will not sell, trade, distribute or disclose the customer's personal information unless disclosed in this Privacy Statement or we notify the customer and have received their consent.
Fort Bend Grand Parkway may provide aggregate information about our customers' use of Fort Bend Grand Parkway services and online website information to our funding partners, advertisers and agency partners. Such aggregate information will not contain any personally identifiable information.
Fort Bend Grand Parkway may employ other companies and individuals as a third party service provider to perform functions on Fort Bend Grand Parkway's behalf as allowed by law. Third party service providers have access to personal information needed to perform their functions, but personal information may not be used for other purposes. Fort Bend Grand Parkway may disclose personal information to our service providers in connection with an investigation of fraud, intellectual property infringement, piracy or other activity that may expose us to liability.
Retaining of Personal Information
The information collected through the Fort Bend Grand Parkway website is retained by the Fort Bend Grand Parkway and its third party service provider in accordance with applicable records retention and disposition requirements of Fort Bend Grand Parkway and California laws.
Changes to Privacy Statement
Fort Bend Grand Parkway will occasionally update this privacy statement to reflect changes in our services and customer feedback. If there are material changes to this statement or in how Fort Bend Grand Parkway will use personal information, we will notify either by prominently posting a notice of such changes prior to implementing the change or by directly sending the customer a notification. Customers are encouraged to periodically review this statement to be informed of how Fort Bend Grand Parkway will protect customer information.